Carpet Cleaning Marylebone Privacy Policy

This Privacy Policy explains how Carpet Cleaning Marylebone collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Carpet Cleaning Marylebone customers and prospective customers located in our service area who contact us, request a quote, make a booking, or otherwise interact with us in relation to our carpet cleaning and related services.

Who we are and our role as data controller

Carpet Cleaning Marylebone is the organisation responsible for determining how and why your personal data is processed. For the purposes of applicable data protection laws, Carpet Cleaning Marylebone is the data controller in respect of the personal data that we collect about you in connection with our services.

Types of personal data we collect

We collect and process different types of personal data depending on how you interact with us. This may include the following categories of information:

Identification and contact details: Your name, title, service address, billing address, and any other address you provide in relation to our services.

Communication details: Any contact details you choose to provide when you request a quote, make a booking, or contact us for support, such as email addresses or other contact methods.

Service and booking information: Details of the services you request or purchase, property details relevant to the cleaning job, access instructions you provide, dates and times of appointments, and records of communications about your service.

Payment and transaction data: Information relating to payments for services, such as payment status, amounts, dates and basic transaction details. We do not store your full card details when payments are processed through third-party payment providers.

Technical and usage information: When you visit our website or interact with our online platforms, we may collect limited technical data such as IP address, browser type, device information, pages visited and the time and date of visits. This may involve the use of cookies or similar technologies where permitted by law.

Feedback and correspondence: Information you choose to provide in feedback, reviews, complaints or other correspondence with us.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, through our website or other online forms, when you request a quote, make or manage a booking, or when you otherwise interact with our staff in the course of using our services.

We may also receive personal data indirectly from third parties that help facilitate our services, such as payment providers or online booking tools, to the extent necessary to confirm and manage your bookings and payments.

Purposes and lawful bases for processing

We process your personal data only when we have a lawful basis for doing so under data protection law. Depending on the circumstances, we may process your personal data for the following purposes and on the following legal grounds:

To provide quotes, take bookings and deliver services: We process your identification, contact and service information in order to provide you with quotes, confirm appointments, deliver carpet cleaning and related services, communicate with you about your booking and handle any changes. The lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

To manage payments and accounting: We process transaction-related data to manage payments for services, issue invoices or receipts, handle refunds where applicable, and maintain accounting records. The lawful basis is the performance of a contract and our legitimate interests in managing our business operations and keeping accurate financial records, and in some cases compliance with legal obligations relating to tax and accounting.

To respond to enquiries and provide customer support: If you contact us with a question or concern, we will process your personal data to respond, resolve issues, and improve our services. The lawful basis is our legitimate interests in providing efficient and high-quality customer service, and where we have an existing contract with you, the performance of that contract.

To send service-related communications: We may use your contact details to send you important information about your bookings, reminders, updates to our terms or this Privacy Policy, and other non-marketing communications. The lawful basis is our legitimate interests in keeping you informed about services you have requested and in ensuring safety, quality and contractual compliance.

To send marketing communications: We may use your contact details to send you information about our services, special offers or promotions that may be of interest to you. Where required by law, we will obtain your consent before sending such communications or will rely on our legitimate interests in promoting and developing our services, taking into account your rights and expectations. You can opt out of marketing communications at any time by contacting us or using any unsubscribe options that may be available.

To maintain and improve our website and services: We may process technical and usage information in order to operate, secure and improve our website, understand how visitors use our online services, and develop new offerings. The lawful basis is our legitimate interests in managing and improving our business and online presence.

To comply with legal obligations and protect our rights: We may process your personal data to comply with legal or regulatory obligations, to respond to lawful requests from public authorities, or to establish, exercise or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our rights, property and safety, as well as those of our customers and others.

Data retention

We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

When determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

As a general guide, we typically retain customer and booking records for a number of years after your last interaction with us, in order to manage our relationship with you, deal with any queries or disputes, and comply with tax and accounting obligations. In some cases, certain records may be retained for longer where we are under a legal obligation to do so or where necessary to establish, exercise or defend legal claims.

Once the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Data processors and sharing of personal data

We may share your personal data with selected third parties that act as data processors on our behalf. These processors provide services that support our operations, such as online booking tools, payment processing providers, IT and system administration services, customer relationship management tools and professional advisers.

Where we use processors, we ensure that they only process your personal data on our documented instructions, that they implement appropriate technical and organisational measures to protect your data, and that they are bound by contractual obligations consistent with data protection laws.

We may also share your personal data with third parties acting as independent controllers in certain circumstances, for example with professional advisers such as accountants, insurers or legal advisers, where necessary to obtain professional services, comply with legal obligations, or protect our rights.

We will disclose personal data to public authorities or law enforcement agencies only where required to do so by law or where necessary to protect the vital interests of individuals.

We do not sell your personal data to third parties.

International transfers

In some cases, our service providers may be located outside the United Kingdom or the European Economic Area, or may store data on servers located in other countries. Where your personal data is transferred internationally, we take steps to ensure that it is afforded an equivalent level of protection, for example by relying on adequacy regulations or by putting in place appropriate safeguards such as standard contractual clauses approved for use under data protection law.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption and the regular review of our security procedures.

While we strive to protect your personal data, no system or transmission method can be guaranteed to be completely secure. You are responsible for taking reasonable steps to protect your own personal information when communicating with us and when using our online services.

Your data protection rights

Under data protection law, and subject to certain conditions and exemptions, you have the following rights in relation to your personal data processed by Carpet Cleaning Marylebone:

Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data along with certain information about how we use it.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or review an objection you have raised.

Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.

Right to object: You have the right to object at any time to the processing of your personal data that is based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for the establishment, exercise or defence of legal claims. You also have an absolute right to object at any time to the processing of your personal data for direct marketing purposes.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You can exercise any of these rights by contacting us using the contact methods you normally use to communicate with Carpet Cleaning Marylebone. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. When we make changes, we will revise the date of the latest update and, where appropriate, inform you through our usual communication channels.

Your continued use of our services after any changes to this Privacy Policy will be taken as your acknowledgement of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.